Enhanced Member Portals

The Trust office is in the process of transitioning to new enhanced platforms with BeneSys, Inc., the third-party administrator that processes your health claims.

How does this affect you? 
At the end of March, member portals MediClaims and NETime will go silent. Data under the current member portals will no longer be accessible.

In early May all participants will receive new log-in PINS to the brand-new member portal where you will be able to access your health claims information and pension information with one login process.

Participants must use their PINS to access the new member portal to register for the website. When you receive a letter containing your new PIN, follow the instructions to access your information.

This change will not affect the current Dollars Bank calculator log-in process. However, during this transition period Dollars Bank calculator information will not be uploaded.

New ID Cards
Due to the transition, members will receive ID cards with a new electronic payer number. The electronic payer number is used by your medical providers and hospitals when submitting electronic claims. When you receive your new ID card be sure to inform your providers.

Your member ID information will not change.

If you have any questions, please contact the Health and Welfare customer service representatives at 907-751-9700 or (800) 478-4450.

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