Contact Us


Do not send any confidential information (SSN, private health information, etc.) via this form as it will be sent to the Trust Customer Service Office in an unencrypted format!

For General Information
(Eligibility Information, Enrollment Forms, Claims Information)

Trust Customer Service Office
Alaska Teamster-Employer Welfare Trust
520 E. 34th Avenue Suite 107
Anchorage, AK 99503-4116
(907) 751-9700 or (800) 478-4450

Trust Email Address:
Internet Website:

Third Party Administrator
BeneSys, Inc.
1220 SW Morrison St., Suite 300
Portland, OR 97205-2222
(800) 714-3209

For Pension Plan Information:

Trust Customer Service Office
Alaska Teamster-Employer Pension Trust
520 East 34th Avenue, Suite 107
Anchorage, AK 99503-4116
(907) 751-9700 or (800) 478-4450

Pension contacts:
Bonnie M. – 907-751-9714
Carole R. – 907-751-9712
Kelly P. – 907-751-9718

Health and Welfare Contacts:

Amira G. – 907-751-9724
Courtney H. – 907-751-9710

For Plan Carriers and Other Contacts:

Information Needed Where to Call

Utilization Management Organization:

Precertification Review and Medical Case

Aetna PPO
(888) 632-3862 Option 3
Prescription Drug Program Pharmaceutical Provider:
Network Retail and Mail Order Pharmacy Program

2300 Main Street
Irvine, CA 92614

Customer Care Services (877) 839-8119
Member Website:

For website or registration questions, please call: (800) 788-4863

Trust Customer Service Office
(907) 751-9700 or (800) 478-4450

Vision Care Benefit Information and Forms

Vision Service Plan (VSP) Customer Service
(800) 877-7195

Internet Website:

"Out-of-Network" Claims
Vision Service Plan
Attn: Non-Member Doctor Claims
PO Box 385018
Birmingham, AL 35238-5018
FAX to (916) 851-5152

Life Insurance Provider Symetra
If you have any questions, please contact the Trust Customer Service Office at (907) 751-9700 or (800) 478-4450.
LifeFlight Air Ambulance (800) 478-9111
Preferred provider for air ambulance services
Disease Management Program HealthCare Strategies
HealthReach Program
(800) 582-1535
Surgery Benefit Manager

An enhancement program to the standard medical plan which provides access to a wide range of educational tools and resources.

BridgeHealth Medical
(888) 387-3909
To register: click on Plan Member Login

  • Web Access Code: SLWMB